Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@dressupaccesories.co.uk. Please note that returns will need to be sent to the following address: 

Unit 7
The Gateway
2A Rathmore Road
London
SE7 7QW



If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@dressupaccesories.co.uk.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, If worn. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, We only do exchange and your refund will be send to you as voucher. For more contact us at customerservice@dressupaccesories.co.uk.

Thank you for shopping with Dressupaccessories ltd.

We hope you are happy with your purchase. Please read our exchange policy carefully before requesting a return.

Exchange Policy (No Refunds)

At Dressupaccessories ltd, we operate a strict exchange-only policy. We do not offer refunds for returned items, except where required by UK consumer law.

You may request an exchange within 14 days of receiving your order, provided that:

  • Items are unused, unworn, and in their original condition

  • Items are returned in original packaging, where possible

  • Proof of purchase or order number is provided

For hygiene reasons, earrings, hair accessories worn close to the skin, and customised items are non-exchangeable, unless faulty.

How to Request an Exchange

To request an exchange, please email customerservice@dressupaccesories.co.uk within 14 days of delivery with:

  • Your order number

  • The item(s) you wish to exchange

  • The replacement item or size required

We will reply with exchange instructions.

Exchange Processing

Once we receive and inspect the returned item(s), your exchange will be processed within 7–14 working days, subject to stock availability.

Postage Costs

  • Customers are responsible for return postage costs

  • Additional postage charges may apply for sending exchanged items

  • We recommend using a tracked postal service, as we cannot accept responsibility for items lost in transit

Faulty or Incorrect Items

If your item is faulty or incorrect, please contact us within 48 hours of delivery. Where an item is confirmed to be faulty, your statutory rights will apply.

If you have any questions, please contact us and we will be happy to assist.

Kind regards,
Dressupaccessories ltd
📧 customerservice@dressupaccesories.co.uk